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IT Outsourcing

We take over the administration of your IT infrastructure, on a fixed or variable monthly subscription, so your team can focus on the business.

An in-house IT department means salaries, holidays and staff turnover. Outsourcing gives you a complete team (network, servers, printers, firewall, wireless) at a predictable monthly cost, with intervention times set by contract. We start from an analysis of your infrastructure and size the subscription on the real volume of work.

What a single IT outsourcing subscription covers The internet connection comes in through a firewall, then through a core switch that serves the servers, workstations, printers and the wireless network. Everything behind the firewall is covered by a single monthly subscription. // covered by one subscription InternetFirewallpolicies · VPNNetworkswitch · cablingServersmonitoring · backup · ADWorkstationsuser supportPrintersconsumables · servicingWirelessaccess · roaming
A single contract covers everything behind the firewall. No separate suppliers for network, servers and printers.

Why outsource

  • Predictable costs. A fixed subscription, for a stable budget, or a variable one if your activity fluctuates: you pay for volume.
  • Contractual response times. Incidents are resolved within the intervals agreed by contract, with a status you can follow in the ticketing system.
  • Complete competencies. Certified specialists for every area (network, servers, printers, firewall, wireless) without hiring for each one separately.
  • Continuity. No holiday gaps and no vacant positions: support runs permanently.
How one callout travels A report comes in by phone, remotely or through an on-site visit, becomes a single ticket and moves through the open, in progress and resolved states, with its history kept. // one request, one ticket, a full history Phonepicked up immediatelyRemotesecure connectionOn siteengineer dispatched SINGLE TICKET CONTRACTUAL SLA Open request logged In progress engineer assigned Resolved confirmation and history Visible statusin real time, any time
Every report becomes a ticket with a trackable status. You see who is working on it and what has been done so far.

What it includes

  • Interventions and support. Phone, remote and on-site support, with a ticketing system where you see the status and history of every intervention in real time.
  • IT consulting and audit. We assess hardware, software, licences, security and workflows. You get a real picture of your system and a plan of priorities, not a shopping list.
  • Server administration. Active monitoring with automatic alarms, updates, backup and Disaster Recovery, Microsoft Active Directory implementation.
  • Infrastructure maintenance. Upkeep of the network equipment and servers under contract, with constant monitoring and updates. Full details: the Service and Maintenance page.
  • UPS service. Installation, commissioning, repairs and maintenance, in and out of warranty.
  • Infrastructure for events. Rental of IT equipment and professional wireless, with technical support for the whole duration of the event.

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// companies that work with us
Cognizant SoftvisionFortechVertivNagarroBrammer RomâniaIRESswissporTH TrucksRigips Saint-Gobain
Universitatea Babeș-BolyaiUniversitatea Tehnică din Cluj-NapocaUMF Iuliu Hațieganu Cluj-NapocaQubizNuevo ConstructCardiomedAlfaSoftwareOscartielleBRK Financial Group

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